Shipping Policy
Last Updated: July 2026
At Homisel, we want your shopping experience to be simple, clear, and reliable. Please review our shipping policy below before placing your order.
Order Processing Time: Orders are usually processed within 1 to 3 business days after payment is confirmed. Our daily order cut-off time is 5:00 PM (Eastern Time - US and Canada). Orders placed after 5:00 PM will begin processing the following business day. Business days are Monday through Friday, excluding weekends and public holidays. During high-volume periods, holidays, or promotional events, processing may take slightly longer. If there is a major delay with your order, we will contact you immediately by email.
Shipping Area: Homisel currently ships to customers within the United States. At this time, we do not offer international shipping.
Estimated Delivery Time: After your order has been processed and shipped, estimated delivery time is usually 5 to 10 business days for Standard Shipping. Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Carriers: Orders are shipped through reliable shipping carriers such as USPS, UPS, and FedEx. The carrier used for your order may vary depending on the product weight, delivery location, and available shipping service.
Shipping Costs: We offer FREE standard shipping on all orders — no minimum purchase required. Free shipping applies to all domestic orders within the United States.
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package directly on the official shipping carrier website or by visiting the order tracking page on our website. Please allow 24 to 72 hours for tracking updates to appear after the tracking number has been issued.
Incorrect Shipping Information: Please make sure your shipping address is complete and accurate before placing your order. Homisel is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an address mistake after placing your order, please contact us immediately at contact@homisel.com. We will do our best to help, but we cannot change the address after an order has been processed or shipped.
Lost, Delayed, or Missing Packages: If your package is delayed, please check the tracking information first. Carrier delays can sometimes happen due to weather, holidays, or local delivery issues. If your tracking status shows delivered but you have not received your package, please check around your delivery location, ask household members or neighbors, and contact the shipping carrier directly. You can also email us at contact@homisel.com with your order number and we will help guide you through the next steps.
Damaged or Incorrect Items: Please inspect your package as soon as it arrives. If your order arrives damaged, defective, or incorrect, please contact us within our 30-day window at contact@homisel.com. Please include your order number, a description of the issue, and clear photos or videos of the item and its packaging. We will review your case and provide a free replacement or full refund according to our Return and Refund Policy.
Order Cancellations: If you need to cancel an order, please contact us as soon as possible at contact@homisel.com. Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled and must follow our standard Return and Refund Policy.
Contact Information: If you have any questions about shipping, delivery, tracking, or your order, please contact our support team:
Store Name: Homisel
Website: homisel.com
Email: contact@homisel.com
Phone: +1 (231) 371-0486
Business Address: 700 Terrace Point Drive, Suite 200, Muskegon, MI 49440, United States